Larry Sanger, the former co-founder of the online encyclopedia, Wikipedia, has begun to admit some quality control issues with the experiment. A Register article notes his displeasure with how Wikipedia has alienated established subject authorities. The piece goes on to describe the process whereby wiki fans rebuff such critiques:
Traditionally, Wikipedia supporters have responded to criticism in one of several ways. The commonest is: If you don’t like an entry, you can fix it yourself. Which is rather like going to a restaurant for a date, being served terrible food, and then being told by the waiter where to find the kitchen. But you didn’t come out to cook a meal - you could have done that at home! No matter, roll up your sleeves.
As a second line of defense, Wikipedians point to flaws in the existing dead tree encyclopedias, as if the handful of errors in Britannica cancels out the many errors, hopeless apologies for entries, and tortured prose, of Wikipedia itself.
Thirdly, and here you can see that the defense is beginning to run out of steam, one’s attention is drawn to process issues: such as the speed with which errors are fixed, or the fact that looking up a Wikipedia is faster than using an alternative. This line of argument is even weaker than the first: it’s like going to a restaurant for a date - and being pelted with rotten food, thrown at you at high velocity by the waiters.
Not so long ago I wrote with glee that Wikipedia planned to tighten its editorial rules, but it turned out to be an unsubstantiated rumor. While I think the decentralized approach has produced a tremendous volume of content and permitted anyone to add to the collective wisdom, the project inevitably must reckon with its position as an authoritative source. It seems perfectly reasonable to “graduate” articles to a level where contributors should meet some degree of authority when making revising the material.
Imagine that you, a seasoned Astronomer, had taken the effort to craft or improve an article about the doppler effect of red shifting and galaxies. Now suppose that Joe Shmoe comes along and “improves” the content with all good intents, but in his naivety he confuses the issue and distorts well accepted facts. Would you feel inclined to keep contributing? Maybe for a little while, but if it keeps happening (as it does now) you would eventually opt for other venues where people respect your contributions.
This isn’t to say that experts have all the answers, but I doubt that Wikipedia can make the leap from quantity of information to quality of articles unless it embraces a second tier of peer-reviewed submission. These two aims hardly seem at odds and I’m puzzled why it is met with such resistance in the wiki community.
Update: (24 Oct 2005): Vika Zafrin, on the Humanist mailing list, raises a compelling counterpoint to what I’ve written. From her perspective as a scholar she sees immediate value in the knowledge domain of informed persons who may not come from the academic tradition. I quote:
Since when are known experts the only people who “know what they’re talking about”, and what subjects are in question? If I want to know about l3375p34k, I’d rather ask teenage netizens with actual experience than a scholar. Again, it’s a matter of what you want to know. Wikipedia is a fount of colloquial as well as academic knowledge.